If you order a product that is on pre-order, we will ship out your entire order including the products currently available only when the preorder item becomes available. If you would like to receive the other available products much sooner than the pre-order products, We encourage you to place 2 separate orders.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
We are liable as a company to declare the full value of the products you ordered when filling out customs paper work when your package ships out. Therefore, we cannot declare your package as a gift. We WILL NOT issue refunds if you decide to not pay the customs taxes /duties and have the package sent back to us.
When you receive your shipment confirmation, you can click on the link to track your order. Through this link, you will be able to track your order up until your order enters your country. Once your order is in your country, the status of your order will no longer update through that link.
Take the tracking number you have and enter it into your country's local mail service to get more updates on where your order is and when it will be delivered to you. e.g. for the U.K. enter the tracking number into RoyalMail's website to track your order to see where exactly your order is and when it will be delievered.
Sometimes, USPS updates the status of packages and marks them as delivered even though they are still in transit to you. Please allow a few hours to go by after receiving this alert and it will most likely be delivered to you.
Depending on your location, it can take anywhere from 1-10 business days for your order to get delivered once it has shipped out. You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, new product launches or limited edition launches, this time may vary. Thank you for your patience.
It takes anywhere from 6-15 business days for your order to be delivered. You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, new product launches or limited edition launches, this time may vary. Thank you for your patience.
It takes anywhere from 7-21 business days for your order to be delivered to you after your package has been shipped. You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, new prodcut lanuches or limited edition launches, this time may vary. Thank you for your patience.
As long as you have not yet received an email that states your order has shipped, you can exchange an item for another that is exactly the same price. To do this, please send us an email very quickly with your order number and what you would like to exchange. Please note you can only request an exchange for goods of equal value.
We take great pride in carefully inspecting all goods before they ship out to make sure there is no damage. If for some reason you receive damaged goods, please send us an email to firstname.lastname@example.org with your order number, and pictures of the damaged goods. Please title your email: Damaged Goods Gotten so we can quickly cater to you. Due to nature of our goods, we require you to send the email to us no later than 3 days after your package has been marked as delivered by the postal carrier for us to be able to attend to you.
Once an order is placed, it starts getting processed. There is a 35% Restock fee on all orders that are cancelled if they have not yet shipped out. Once an order ships out, you cannot cancel that order.
Yes we do. Please only send us enquiries if you are serious about wanting to take part in our wholesale program. Please be aware that there are Minimum Order Quantities associated with our Wholesale program. Send an email to email@example.com with subject line Serious Wholesale Enquiry to make sure your email is directed to the right department.