It is pronounced as ACE boh-TAY

Afterpay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments, due every two weeks. Afterpay is an option for most purchases over $35, just look for the Afterpay logo when checking out.

This insurance will cover your order in case of damage or theft during shipping. If your package is lost or stolen, or if your order arrives damaged, you can file a claim with Route to receive a replacement or refund.

We offer wholesale on our products. We ask that you please send serious inquiries only. Note that there are minimum order values associated with our wholesale program.

For wholesale inquiries, please email: info@acebeaute.com with subject line Wholesale Inquiry to make sure your email is directed to the right department. 

We ship worldwide.

We accept major credit cards, PayPal, Venmo, ApplePay, and Afterpay Shop Pay.

If you wish to edit or cancel an order, send us an email quickly, and we might be able to update your order while it is still processing. Please note that we cannot guarantee that we'll be able to modify or cancel your order once it's been placed as orders get placed into a processing batch very quickly after it has been placed. 

Yes, we offer FREE Standard shipping for domestic orders over $70 (unless otherwise stated) to the continental U.S.

Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

We currently ship all orders via USPS or UPS.

Depending on your location, it can take anywhere from 2-7 business days for your order to get delivered once it has shipped out.

You should receive a shipping confirmation email once your order ships out. Please keep in mind that during holidays, this time may vary.

Your shipping fee is dependent on the total weight of your order as well as what country it is being shipped to. At checkout, you will see what your shipping fee will be.

Please allow between 24-48 hours for your tracking link to update once your order has shipped. Please check your inbox and your spam mail for this email that contains the tracking link. 

Another way to track your order is to pull up the order confirmation email you received when you placed your order. On this email, click the "View Your Order" button and this will take you to a page on our website. If your order has shipped out, you should see your tracking number under the image of the map.

Click on the number and this will direct you to the page where you can track your order. 

Please be patient, shipping couriers handle hundreds of thousands of shipments each week, which can cause slight delays in how quickly their system updates the status of your package.

Sometimes, packages are marked as delivered even though they might still be in transit to you.

Please allow a few hours to go by after receiving this alert and it will most likely be delivered to you. If it still hasn't been delivered to you, please give the carrier your package was shipped out with a call.

Our return policy allows returns within 30 days of delivery for items that are unopened, unused, and in their original packaging. To be able to return a product, you must provide a valid proof of purchase (your order confirmation number). You assume any risk of parcels lost or damaged during transit and therefore recommend that you insure and / or track your parcel. We will not be responsible for parcels lost or damaged in transit if you choose not to insure or track your parcel

1. Gift sets and limited-edition items may be final sale and not eligible for return.
2. Refunds are processed back to your original form of payment once your return is received and inspected.

We take great pride in carefully inspecting all goods before they ship out to make sure there is no damage. If for some reason you receive damaged goods, please send us an email to support@acebeaute.com with your order number, and pictures of the damaged goods.

Please title your email: Damaged Goods Received. We require you to send the email to us no later than 3 days after your package has been marked as delivered by the postal carrier for us to be able to assist you.

Pricing on the website is subject to change without notice. Orders placed prior to promotions are ineligible for new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, as well as to modify or cancel any promotion due to unforeseen issues.

We ship worldwide! Please keep in mind that shipping rates for international orders are weight based. We make every effort to keep costs down, but we have no control over courier rates.

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs  or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.  Please conduct your research to determine if you will be charged a customs fee. 

We are liable as a company to declare the full value of the products you ordered when filling out customs paper work when your package ships out. Therefore, we cannot declare your package as a gift. We WILL NOT issue refunds if you decide to not pay the customs taxes /duties and have the package sent back to us.